Is it me or is this guy really stupid??

Okay so my Hubby power sales on Ebay mostly Johnston and Murphy shoes and some Kenneth Cole. Well anyway some guy bought a coat 250 that was worth 1195.00 then complained because it was stamped, but the company stamps things sold by my hubby company so it can't be sold back to the main head quarters and get the full refund and cause they only had to pay the 250. I just don't understand why someone whould complain about getting such a good deal.